Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or have taken possession of the goods. In the case of a contract for the supply of digital content (e.g. e-books, downloads), the period begins on the day the contract is concluded, unless the right of withdrawal has expired prematurely.

To exercise your right of withdrawal, you must inform us

compagnon, Hauptstr. 84, 75217 Birkenfeld,
E-Mail: info@compagnon-bags.com, +49(0)7231/7767997

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a manner not necessary for checking the nature, properties and functioning of the goods.

Special Notes for Digital Products

Exclusion of the right of withdrawal:

The right of withdrawal expires prematurely in the case of a contract for the supply of digital content not contained on a physical data carrier, if the trader has begun the execution of the contract after the consumer

1. has expressly consented to the trader commencing the execution of the contract before the expiry of the withdrawal period, and

2. has confirmed his knowledge that he loses his right of withdrawal by his consent with the beginning of the execution of the contract.

This consent and confirmation will be obtained during the order process.

Furthermore, the right of withdrawal is excluded for contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g Abs. 2 Nr. 1 BGB).

Status of the Right of Withdrawal 11/2025