For lasting happiness & true friendship

How does customer service work? What happens if something gets broken? How is a compagnon built? How do you care for yours?



Our products are of course covered by the statutory warranty. In the event of a material shortage/defect, we are always there for you to carry out a repair or, in extreme cases, an exchange so that your compagnon works perfectly for you.

compagnon camera bags and backpacks are crafted to provide long-lasting enjoyment. Regardless of whether you use our bags professionally or as hobby enthusiast, all materials, parts and manufacturing are designed to be robust and reliable for many years. If a defect occurs after the two-year warranty period, we will still help you with a repair. Tell us about your problem via e-mail, please attach a few photos or a video and we will solve the problem together.

Without necessary care, things do break over time, just like living beings do. This also applies to naturally tanned leather. The warmer and drier your environment, the faster leather dries out. Just like your skin, your compagnon therefore needs care that is as natural as possible. Does the leather on your companion feel dry/brittle? With our beewax leather care you can treat fiber & refresh its color and maximize water resistance again. With a simple care session every 9-18 months (depending on use), compagnon leather lasts for many, many years.

Our talented seamstresses and leather artists can repair almost any damage on our leather and canvas products. With the wonderful compagnon materials, seams can be repositioned, components exchanged and much more. But, of course, these steps are time-consuming. It might be necessary to dismantle several components, remanufactured & re-attached. Therefore we need about 4-6 weeks for a repair/maintenance including common shipping times. Please plan accordingly.

Personal & individual custom requests are, of course, not considered repairs. We can only rarely implement custom-made products in our production, these always take an enormous amount of time for several employees & thus raise high costs. We are happy to lend an ear for corresponding inquiries, even if these are usually not feasible and/or economical.

Your leather compagnon will become fully unique over time. The patina is a reflection of your usage & always like no other. Generally, light brown leather develops a more distinct patina, dark brown compagnons develop a medium-strong character over the years, while black leather looks like new for the longest time. The robustness and durability is identical for all leathers. Since fall 2022, we introduced Generation III models. These are made from our latest leather, which brings more character, even more robustness and an even more velvety surface feel to the touch. In return, we have significantly reduced the patina of all colors, which means that Gen III compagnons will no longer change as noticeably with use, but rather are an aesthetic statement right from the start. Despite all the new advantages, the Gen III is naturally tanned and free from harmful chemicals, as you can expect from a compagnon.

Of course, the compagnon guarantee cannot cover general wear and tear, especially in the case of insufficient or even neglected care or (willful) destruction. With years & decades of experience, it is usually easy to identify the causes of damage. But even if there is a defect due to improper use, we won't leave you out in the rain with it. For a small fee of €29 we will carry out a necessary, common repair for you (Heritage products only, leather/canvas).

Nature knows no absolute equality. Our leather products are made from purely naturally tanned leather from southern Germany. The raw hides themselves are never identical. There are characterful hides with clear pores and grain or raw hides that are very smooth and even. Since our leather is not exposed to any chemicals, there is no absolute color stability. Certain deviations are normal and are expressed differently in individual use due to the patina.

Fairness is the necessary basis for everything. The talented people involved in the manufacturing of our products are paid a wage worthy of their ability and able to support a family. This is the only way that first-class craftsmanship can have a future. We are particularly proud that our 'Element Line' and 'Adapt Line' since 2020 have contributed to establishing manufacturing conditions according to European guidelines in Vietnam.

Protecting nature and the environment means more than local, environmentally friendly production. We pay close attention to efficient, short transport routes and the use of natural materials or components from recycling origin. But the most important environmental protection factor of all is the long service life of compagnon products. Because the most environmentally friendly product is always the one you love & can use for years and years.

For lasting happiness & true friendship

How does customer service work? What happens if something gets broken? How is a compagnon built? How do you care for yours?



Our products are of course covered by the statutory warranty. In the event of a material shortage/defect, we are always there for you to carry out a repair or, in extreme cases, an exchange so that your compagnon works perfectly for you.

compagnon camera bags and backpacks are crafted to provide long-lasting enjoyment. Regardless of whether you use our bags professionally or as hobby enthusiast, all materials, parts and manufacturing are designed to be robust and reliable for many years. If a defect occurs after the two-year warranty period, we will still help you with a repair. Tell us about your problem via e-mail, please attach a few photos or a video and we will solve the problem together.

Without necessary care, things do break over time, just like living beings do. This also applies to naturally tanned leather. The warmer and drier your environment, the faster leather dries out. Just like your skin, your compagnon therefore needs care that is as natural as possible. Does the leather on your companion feel dry/brittle? With our beewax leather care you can treat fiber & refresh its color and maximize water resistance again. With a simple care session every 9-18 months (depending on use), compagnon leather lasts for many, many years.

Our talented seamstresses and leather artists can repair almost any damage on our leather and canvas products. With the wonderful compagnon materials, seams can be repositioned, components exchanged and much more. But, of course, these steps are time-consuming. It might be necessary to dismantle several components, remanufactured & re-attached. Therefore we need about 4-6 weeks for a repair/maintenance including common shipping times. Please plan accordingly.

Personal & individual custom requests are, of course, not considered repairs. We can only rarely implement custom-made products in our production, these always take an enormous amount of time for several employees & thus raise high costs. We are happy to lend an ear for corresponding inquiries, even if these are usually not feasible and/or economical.

Your leather compagnon will become fully unique over time. The patina is a reflection of your usage & always like no other. Generally, light brown leather develops a more distinct patina, dark brown compagnons develop a medium-strong character over the years, while black leather looks like new for the longest time. The robustness and durability is identical for all leathers. Since fall 2022, we introduced Generation III models. These are made from our latest leather, which brings more character, even more robustness and an even more velvety surface feel to the touch. In return, we have significantly reduced the patina of all colors, which means that Gen III compagnons will no longer change as noticeably with use, but rather are an aesthetic statement right from the start. Despite all the new advantages, the Gen III is naturally tanned and free from harmful chemicals, as you can expect from a compagnon.

Of course, the compagnon guarantee cannot cover general wear and tear, especially in the case of insufficient or even neglected care or (willful) destruction. With years & decades of experience, it is usually easy to identify the causes of damage. But even if there is a defect due to improper use, we won't leave you out in the rain with it. For a small fee of €29 we will carry out a necessary, common repair for you (Heritage products only, leather/canvas).

Nature knows no absolute equality. Our leather products are made from purely naturally tanned leather from southern Germany. The raw hides themselves are never identical. There are characterful hides with clear pores and grain or raw hides that are very smooth and even. Since our leather is not exposed to any chemicals, there is no absolute color stability. Certain deviations are normal and are expressed differently in individual use due to the patina.

Fairness is the necessary basis for everything. The talented people involved in the manufacturing of our products are paid a wage worthy of their ability and able to support a family. This is the only way that first-class craftsmanship can have a future. We are particularly proud that our 'Element Line' and 'Adapt Line' since 2020 have contributed to establishing manufacturing conditions according to European guidelines in Vietnam.

Protecting nature and the environment means more than local, environmentally friendly production. We pay close attention to efficient, short transport routes and the use of natural materials or components from recycling origin. But the most important environmental protection factor of all is the long service life of compagnon products. Because the most environmentally friendly product is always the one you love & can use for years and years.