Pricing & Billing
?Q I’m living outside the European Union and want to order from compagnon. Do I have to pay the full retail price displayed in the shop?
!A No, retail prices for non-European orders will exclude 19% VAT/Tax. The reduced net price for overseas orders can be found next to every article. For orders shipped to U.S. territory no additional import duty and taxes will be added to the displayed net price of the product (if the total value of the order is below 800 USD)
?Q I’m based in the European Union and I run a registered business. Is tax exempt billing available for me?
!A Yes, if your business enables VAT deduction in your home country and you can provide a valid business registration number, you will qualify for 19% sales tax deduction on the displayed retail price. You can enter your VAT number in a dedicated field during the checkout process. The VAT number will be validated again after the order is completed. Make sure the entered number is valid and correct. Total amounts will be automatically recalculated accordingly. Tax deduction is not available for orders delivered in Germany.
?Q What are my payment options?
!A You can choose between PayPal payment, bank transfer, credit card (Visa/Mastercard/Amex) or upon invoice (coming soon). Credit card or invoice payments are hosted by Paypal. A registered Paypal account is not necessary for these payment options.
Shipping and Delivery
?Q What are the shipping costs to my destination?
!A Shipping costs will vary according to order weight/size and destination.The individual cost will be calculated for you during the Check-Out process.
Standard economy shipping rates inside European Union: 15€. Non-European countries & overseas: 30€. We also offer faster Premium shipping for orders shipped outside the EU: 40€.
?Q How long will I have to wait for my order to arrive?
!A Shipping usually takes 5-10 business days for international orders. Please note, that clearing customs and import checks
may add a significant number of days to total delivery time.
?Q Which carrier will handle delivery of my oder?
!A International orders shipped outside the EU are handled by DHL International Air Cargo. Orders to Germany and EU countries are handled by DPD. Once the order is shipped, you will receive a confirmation email by the carrier. Availability and detail of tracking information provided by the carrier may vary depending on destination. DPD Predict functionality is already available in many countries. compagnon deliveries are environmentally friendly and carbon-neutral.
?Q Are there any additional fees/charges on international orders?
!A According to your home country’s import & customs regulations additional fees may apply.
To find out more please refer to your governmental information services.
Returns & Exchange
?Q How can I return my order?
!A You can return your new, unused compagnon articles (excl. digital products like downloads) within 14 days upon receipt of your order.
Our address can be found in our GTC.